FAQ – Frequently Asked Questions
BarkBarrel FAQs
1. How long will it take to receive my order?
Most orders arrive in close to 10 business days from the shipment date. Delivery times can vary depending on your location and potential delays from customs or local carriers.
2. How can I track my order?
If tracking is available for your order, you’ll receive an email with the details once it ships. Please allow up to 72 hours for tracking updates to appear.
3. What if my order is delayed?
If your order hasn’t arrived 3 days past the estimated timeframe, please contact us at shop.barkbarrel@gmail.com for assistance, and we’ll work with you to resolve the issue.
4. What should I do if my order is incorrect or missing?
If you receive the wrong item or a part of your order is missing, email us at shop.barkbarrel@gmail.com with your order number and details of the issue. We’ll review your case and help resolve the problem.
5. Do you ship internationally?
We primarily ship to the United States and Canada. If you’re outside these regions, contact us at shop.barkbarrel@gmail.com to inquire about potential shipping options and rates.
6. What if I entered the wrong shipping address?
If you notice that you entered the wrong address, please contact us immediately at shop.barkbarrel@gmail.com. However, BarkBarrel is not responsible for packages delivered to incorrect addresses provided by the customer.
7. What happens if my package is lost or stolen?
If your package is marked as delivered but you haven’t received it, contact the shipping carrier first. If you need further assistance, email us at shop.barkbarrel@gmail.com, and we’ll do our best to help.
8. How can I opt-out of the sale or sharing of my personal information?
You have the right to opt out of the “sale” or “sharing” of your personal information. If you wish to do so, please follow the instructions in our Privacy Policy. If you use the Global Privacy Control (GPC) opt-out signal, we will automatically treat it as a request to stop selling or sharing your personal information.
9. How do I contact customer support?
For any inquiries or assistance with your order, you can reach us via email at shop.barkbarrel@gmail.com. Our support team is available 24/7, but please allow 24-48 hours for a response.
10. How long does it take to respond to customer inquiries?
We aim to respond to all customer inquiries within 24-48 hours. If you have any questions or issues, feel free to contact us at shop.barkbarrel@gmail.com.
Absolutely! We love hearing from our customers. If you have any suggestions or feedback, please send them to shop.barkbarrel@gmail.com. Your input helps us improve our products and services.
